Our Service Process

Our Service Promise:

• Prompt Response: We answer your call and schedule service quickly
• Professional Technicians: Our certified technicians are background-checked and fully trained
• Transparent Pricing: No hidden fees or surprise charges - you know the cost upfront
• Quality Workmanship: We stand behind our work with a service commitment
• Respectful Service: We treat your home and family with the respect they deserve
• Follow-up Care: We check back to ensure you're completely satisfied

What Sets Us Apart:

• No Pressure Sales: We provide honest recommendations without upselling
• Local Ownership: We live and work in the communities we serve
• Advanced Training: Our technicians receive ongoing training on the latest technologies
• Safety First: We prioritize safety in every service call
• Community Focus: We're invested in the well-being of our local communities

Helpful Information to Have Ready:

• System Age: When was your heating system installed?
• Previous Service: When was the last time it was serviced?
• Symptoms: What specific problems are you experiencing?
• Timeline: When did the issues start?
• Recent Changes: Any recent renovations or system modifications?

Preparing Your Home:

• Clear access to your heating system (remove boxes, laundry, etc.)
• Keep pets in another room for safety
• Have a family member 18+ present for the service call
• Make sure our technician can easily access your home

Questions to Ask

Don't hesitate to ask questions during any step of our process:

• "What's causing this problem?"
• "What are my repair options?"
• "How much will each option cost?"
• "How long will the repair last?"
• "What can I do to prevent this in the future?"
• "Do you offer maintenance plans?"

Our Quality Checklist:

• Before Service: Technician arrives on time, properly uniformed, and equipped
• During Service: Work area is protected, tools are organized, and safety procedures are followed
• After Service: Area is cleaned, system is tested, and customer is educated about the work performed
• Follow-up: Customer satisfaction is verified through a follow-up call or survey

True Heating Emergencies:

• No Heat: Complete system failure with temperatures below 60°F
• Gas Smell: Any smell of gas (evacuate and call 911 first)
• Carbon Monoxide: CO detector alarm or suspected leak
• Smoke/Fumes: Visible smoke or fumes from heating system
• Water Leaks: Significant leaks from boiler or condensate system
• Burning Smell: Electrical burning odor from system

When to Call for Emergency Service:

• System won't produce any heat and it's cold outside
• Strange or dangerous smells, sounds, or smoke
• Visible leaks or water damage
• Repeated system shutdowns or failures
• Carbon monoxide detector alarms